Refund policy
We accept returns only if the product you receive is damaged, defective, or incorrect.
If you face any such issue, you must contact us within 48 hours of delivery.
How to Request a Return
Email us at unitymart2.shop@gmail.com with the following:
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Your order number
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A clear photo or video showing the issue
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A short description of the problem
Once we verify the issue, we will share return instructions.
Please do not send any item back without contacting us first — it will not be accepted.
Return Conditions
A return is accepted only if:
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The item is damaged, defective, or wrong
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It is in the same condition as delivered
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It is unused and in original packaging
We do not accept returns for:
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Change of mind
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Wrong selection by customer
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Sale items or gift cards
Damages and Issues
If your product arrives damaged, defective, or incorrect, email us immediately so we can assist you.
We may request photos or videos for verification.
Exchanges
We currently do not offer direct exchanges.
If your return is approved, you may reorder the correct item separately.
Refunds
After we receive and inspect the returned item, we will notify you of approval or rejection.
If approved, the refund will be processed to your original payment method within 7–10 working days.
Processing time by your bank may vary.
If 15 business days have passed since approval and you haven’t received the refund, contact us at unitymart2.shop@gmail.com.